Service-levels

A service-level agreement or a long term supply agreement is a commitment between a service provider or supplier to its customer. It is a particularly necessary document to have in place where the success of a business relies on the performance of another business. 

Such agreements differ from other agreements in the way they regulate the expected level of service between the parties post-execution of the contact. 

Aspects related to the quality of service and product, responsibilities, availability, and responsiveness of ongoing support, monitoring, testing, remedies, and other ancillary matters are expected to be well defined and documented with a view to managing the expectations and ongoing interactions between the parties. 

Whether you are supplying a critical service or product or receiving it, we are able to help you develop a bespoke agreement that meets industry expectations and that is suitable for your specific business.

Latest Updates


Get The Latest Insights

Court Upholds Right to Divide Roof in Co-ownership Case

In matters of co-ownership, individuals cannot be compelled to remain in such a state indefinitely and may request the partition of the property, provided this is easily divisible. This principle was underscored in the judgment delivered on the 30th January 2024 in the case William Gatt, Claire Gatt et al. vs George Mangion et al., presided over by Honorable Judge Dr. Joanne Vella Cuschieri, which judgment was subsequently confirmed by the Court of Appeal on the 30th January 2025. Case Background The plaintiffs sought judicial intervention to dissolve co-ownership of the roof of a block of apartments, which was held in common between four apartments, in equal, undivided shares. The plaintiffs presented an architect’s report demonstrating that the property was divisible without undue harm. Despite sending a formal legal letter and a judicial letter, the defendants consistently opposed any division. Consequently, the plaintiffs requested a court order to terminate the co-ownership and permit partition. Defendant's Arguments Inapplicability of Civil Code Provisions: The defendants argued that Article 4 of the Condominium Act (Chapter 398, Laws of Malta) excludes the application of the Civil Code to property held pro indiviso in condominium common areas. They also cited Article 7 of Chapter 398, which requires unanimous consent for division. Competence of the Court: They contended that disputes regarding condominiums must be resolved through arbitration under the Arbitration Act. Potential Prejudice: The defendants claimed that division would reduce usability and diminish the property’s value due to limited development potential. They also alleged disproportionate benefits and prejudice against smaller portions. Court’s Analysis and Decision The court had already dismissed the defendants’ preliminary pleas regarding the admissibility of the action, the requirement for unanimous consent, and the jurisdiction of the court to decide the case. The Court, in its partial judgment delivered on the 23rd of February 2021, affirmed its competence and allowed the case to proceed to the merits. In its judgment on the merits, the court focused on whether the property could be easily divisible or partitioned without difficulty. The Architect’s Report played a pivotal role, confirming that the property- in this case, the roof - was divisible without diminishing usability for any of the apartment owners. Under Article 496 of the Civil Code, no individual can be forced to remain in co-ownership, and partition can be demanded unless explicitly prohibited by a valid agreement or will. Notably: Agreements preventing partition are valid only for up to five years and can be renewed. Even where partition is prohibited, the court may allow it under "serious circumstances" as outlined in Article 497 of the Civil Code. The court affirmed that the law prioritizes enabling partition unless there are compelling reasons to maintain co-ownership. It dismissed the defendants’ concerns about reduced usability, stating that each party’s right to use their portion of the roof would remain intact post-partition. Regarding potential value reduction, the court emphasized cooperative development planning to enhance the property’s overall value. It advised the parties to collaborate in managing the airspace, benefiting all stakeholders. Final Judgment The court granted the plaintiffs’ request, ordering the property’s partition. It rejected the defendants’ arguments and claims, affirming the plaintiffs’ right to terminate co-ownership. This case demonstrates the fundamental principle enshrined in law that no individual can be compelled to remain a co-owner against their will. The plaintiffs were represented by Dr. Joseph Mizzi.  

Navigating Charterer Responsibility: Court Awards Damages after Charterer Breaches Obligations to Safeguard the Vessel and Protect it from War Risks

On the fifteenth (15th) of November 2024, the First Hall Civil Court presided over by Judge Ian Spiteri Bailey, delivered its judgement in the case Dr. Joseph Mizzi noe vs. M.V. Sea Patron. This decision, emerging from facts which the Court describes as complex and extraordinary, significantly contributes to local jurisprudence on the nature of charterparty agreements, the charterer’s duty of care and the War Risk Clause. The case was initiated by Sovereign Fuels Limited, owner of the M/V Sovereign M (the “Vessel”), which had been chartered to Patron Group Limited under a Time Charterparty Agreement. The proceedings were instituted against M/V Sea Patron, owned by Patron Group Limited, following its arrest in Maltese waters under the domestic court’s in rem jurisdiction established by Article 742D of the Code of Organisation and Civil Proceedings (Cap. 12, Laws of Malta). The charterparty agreement limited the Vessel's operation to offshore activities involving the carriage of liquid cargo in the central Mediterranean. This was supplemented by a verbal agreement between the parties, prohibiting navigation within 80 nautical miles of Libya due to regional political instability. Patron Group Limited violated this agreement by directing the Vessel to operate within 40 nautical miles of Libya. While awaiting further instructions, the Vessel was intercepted by Libyan naval forces leading to the detention of the Vessel and its crew at Tripoli under harsh conditions. This led to significant financial losses for Sovereign Fuels Limited, including costs related to the Vessel and the crew’s release from detention. Patron Group Limited also failed to fulfil its payment obligations under the Charterparty. As a starting point, the Court meticulously analysed the nature of the Time Charterparty Agreement in place to identify the rights and obligations binding on each party. Citing the judgement Avukat Max Ganado noe vs Kaptan Sebastiamo Pizzimenti, delivered by the Court of Appeal on the 30th of November 2007, the Court distinguished between a bareboat charter, where the charterer assumes full control and possession of the vessel, and other types of charters, highlighting that it is only in the former case that the charterer, for all practical purposes, takes on rights and obligations akin to a temporary owner of the vessel. In other cases, the shipowner retains the exclusive responsibility to ensure that the vessel and the crew can fulfil their engagements. The Court concluded that the charterparty in place between the parties fell outside the scope of a bareboat charter, as the Vessel was leased together with its master and crew, but nonetheless recognized that the Vessel was under Patron Group Limited’s control throughout the charterparty for all navigation and operational purposes. The Court addressed the damages resulting from the Vessel’s detention by referring to several safeguards within the charterparty agreement, including the charterer’s clear obligation to avoid exposing the Vessel to risk. It also highlighted the proven agreement between the parties that specifically prohibited navigation close to the Libya. The Court determined that Patron Group Limited instructed the vessel’s Master to navigate the Vessel within forty (40) nautical miles of the Libyan coast, and thus exposed the vessel to substantial danger which materialised upon the vessel and crew’s detention. The Court emphasised that, as an experienced operator in the shipping industry, Patron Group Limited should have foreseen the risks of unsafe conditions and potential detention when navigating near Libya, especially considering that Libya was experiencing serious political unrest and that there were several reported occurrences of vessels being detained, even arbitrarily, in the area. This was classified as a clear breach of the standard war risk clause established within the charterparty, which strictly forbids operations exposing the Vessel to war risks without the shipowner’s prior written consent. Consequently, the Court liquidated and awarded financial damages to Sovereign Fuels Limited for the actual losses incurred. The Court also upheld Sovereign Fuels Limited’s claim for unpaid charter fees, ordering Patron Group Limited to pay €100,000 in arrears. In doing so, it relied on a private writing wherein the charterer recognized its defaulting status and expressly agreed to settle the balance due by way of charter fees. It dismissed claims that the debt acknowledgement was obtained under duress, citing insufficient evidence. This judgement is notable in that it reinforces the high standard of care required from charterers in ensuring vessel safety, particularly in high-risk regions. It also confirms that prudent decision-making is required from charterers irrespective of the nature of the charterparty in place, shedding light on the balance of rights and responsibilities between shipowners and charterers. Sovereign Fuels Limited was represented by Dr Joseph Mizzi and Av Ylenia Busutill from Muscat Mizzi Advocates and Dr Larry Gauci from Gauci and Partners Advocates.
More Updates

Contact


You have the questions. We have the answers.

Would you like to set up a meeting?

Give us a call

Drop us a line

Follow us

© MuscatMizzi 2025. All rights reserved.